Rhoda Crandall is our Administrator. She possesses an Associate in Applied Science degree in Paralegal studies from Berkeley College. She also holds a Bachelor’s degree in Human Services Management from University of Phoenix as well. Rhoda has been a Certified Nursing Assistant since 2004 and during her employment with a Nurse Registry obtained her certificate for 80 hours of Administrator Training. Rhoda’s employment background with a Nurse Registry included monitoring and upholding caregiver requirements as well as potential new client assessments and all new employee orientations. Rhoda’s education combined with her experience as direct care staff working hands on with seniors and agency management are an enormous benefit.
Kimberly Knapp is our Assistant Administrator. She possesses an optimal combination of knowledge and interpersonal skills to oversee and manage day to day operations, sales and marketing objectives for the Company. Kimberly served as a Client Service Manager for a Nurse Registry and during her employment with this company managed the office coordinators for the corporate office. Her daily tasks were monitoring schedules, assessing client needs and handling all billing for the company which produced in excess of $100,000 per month in billing. Her technical and organizational skills are instrumental in ensuring that all client and caregiver records are properly maintained and accurately meet AHCA state guidelines and that effective marketing initiatives are performed. Kimberly has an Associate of Science degree in Criminal Justice and has a Bachelor’s degree in Counseling. Kimberly has also has had a lifetime experience with taking care of Mentally and Physically handicapped children and adults as she has two sisters and 5 cousins with disabilities.
Michelle Allen is our Billing Coordinator. Michelle has been with Family Friends since August of 2014. Michelle is a mother of 2 and grandmother of 3. She is a family oriented, caring and compassionate person. She assists greatly with the daily operations of the office and has a positive attitude that keeps every one she is in contact with smiling. She treats every client like they are a member of her own family. She is a wonderful support system to our caregivers. She does a news letter for all the caregivers so that they are informed of any updates and gives them information and positive things to look forward to. We are lucky to have her on our team.
Gabrielle Regan is an Office Coordinator. She is also a Home Health Aide with over a year experience in the Home Care Setting. Gabrielle is also certified to provide care for Agency For Persons With Disabilities. Her charismatic personality makes her a great asset to the Family Friends team.
Samantha Rowe is an Office coordinator. She is a Home Health Aide and Med Tech with five years of experience in both facility and Home care settings. Her attention to detail is a great asset to the Family Friends Team. She also has a Bachelor’s Degree in Psychology with a minor in Criminal Justice, she is currently working on her Master’s Degree.