Rhoda Crandall is our Administrator. She possesses an Associate in Applied Science degree in Paralegal studies from Berkeley College. She also holds a Bachelor’s degree in Human Services Management from University of Phoenix as well. Rhoda has been a Certified Nursing Assistant since 2004 and during her employment with a Nurse Registry obtained her certificate for 80 hours of Administrator Training. Rhoda’s employment background with a Nurse Registry included monitoring and upholding caregiver requirements as well as potential new client assessments and all new employee orientations. Rhoda’s education combined with her experience as direct care staff working hands on with seniors and agency management are an enormous benefit.
Kimberly Knapp is our Assistant Administrator. She possesses an optimal combination of knowledge and interpersonal skills to oversee and manage day to day operations, sales and marketing objectives for the Company. Kimberly served as a Client Service Manager for a Nurse Registry and during her employment with this company managed the office coordinators for the corporate office. Her daily tasks were monitoring schedules, assessing client needs and handling all billing for the company which produced in excess of $100,000 per month in billing. Her technical and organizational skills are instrumental in ensuring that all client and caregiver records are properly maintained and accurately meet AHCA state guidelines and that effective marketing initiatives are performed. Kimberly has an Associate of Science degree in Criminal Justice and has a Bachelor’s degree in Counseling. Kimberly has also has had a lifetime experience with taking care of Mentally and Physically handicapped children and adults as she has two sisters and 5 cousins with disabilities.
Samantha Rowe is our office coordinator. She is a Home Health Aide and Med Tech with five years of experience in both facility and Home care settings.Her attention to detail is a great asset to the Family Friends Team. She also holds a Certificate in Human Services. Samantha is Certified to provide care for the Agency for Persons with Disabilities.
Loren Ballard is our Office Coordinator. Loren has worked as a Hands-on caregiver since 2008. Loren holds an Associates in Arts degree from PHCC and is currently working towards her Bachelor’s Degree in Social Work.
Loren has been with Family Friends since 2012 and has worked in Marketing and is currently working in the office in an administrative position, assisting clients and caregivers. Her friendly and outgoing personality makes her a positive influence in the office.